FAQ

What types of products do you offer?

We specialize in gravel biking gear, including accessories like armbands, caps, and bike bags; spares such as bolts, chains, and chainrings; maintenance tools like bearings tools and kits; and bikepacking essentials including backpacks and travel bags. Our product range is designed for riders who value precision, durability, and adventure-ready performance.

Are your components compatible with all bike types?

Our products, such as braking components, chainrings, and bearings, are primarily tailored for gravel bikes but often fit other bike styles. Check product descriptions for compatibility details, or contact us at [email protected] for specific queries.

Where do you ship to?

We ship globally! However, we currently cannot deliver to Asia and some remote regions due to logistical constraints. If you’re unsure about your location, feel free to reach out to us.

What are my shipping options?

We offer two shipping methods:
– Standard Shipping ($12.95): Shipped via DHL or FedEx, with delivery in 10-15 business days after processing (1-2 business days). Ideal for urgent needs like chains or bike bags.
– Free Shipping: Available on orders over $50, shipped via EMS. Delivery takes 15-25 business days after processing. Perfect for larger orders like bars, bearings, and spares.

How long does order processing take?

All orders are processed within 1-2 business days from our warehouse in Honolulu, US. You’ll receive a tracking number once shipped.

What payment methods do you accept?

We accept Visa, MasterCard, JCB, and PayPal for secure and convenient transactions.

Do I need an account to place an order?

No, you can checkout as a guest. However, creating an account allows you to track orders, save preferences, and enjoy faster future purchases.

What is your return policy?

We stand behind our products! If you’re not satisfied, you can return items within 15 days of receipt for a hassle-free refund or exchange. Ensure products are in original condition. Contact our support team at [email protected] to initiate a return.

How do I handle defective products?

If you receive a defective item, like a faulty bearing tool or chainring, email us immediately at [email protected] with details and photos. We’ll quickly resolve the issue with a replacement or refund.

How can I contact customer support?

Our dedicated team is here to help! Email us at [email protected] for assistance with orders, products, or any other inquiries. We aim to respond within 24 hours.

What is your company address?

GravelBikeGearHub is located at 2841 Arron Smith Drive, Honolulu, US 96819. We operate online through gravelbikegearhub.com to serve riders worldwide.