At black-bearing Store (gravelbikegearhub.com), we stand behind the quality of our gear. We know that getting the right fit and component for your gravel bike adventure is crucial. If you’re not completely satisfied with your purchase, our straightforward returns and exchanges process is here to help.

Our Policy

You may return or exchange most new, unused items in their original packaging within 15 days of the delivery date for a full refund or exchange. Please note that due to hygiene and safety reasons, the following product categories are FINAL SALE and cannot be returned or exchanged:

  • Bodycare & Body Wash (for hygiene reasons)
  • Bearings tools (for safety and precision reasons)
  • Bike Maintenance consumables (e.g., specific lubes or cleaners, if opened)
  • Food Items (e.g., Cakes)
  • Any product that has been installed, used, or is not in its original condition.

How to Initiate a Return or Exchange

To start the process, please follow these steps:

  1. Contact Us: Within 15 days of receiving your order, email us at [email protected] with your order number and details about the product you would like to return or exchange. You can use the template provided below.
  2. Wait for Instructions: Our customer service team will respond within 2 business days with a Returns Merchandise Authorization (RMA) number and specific shipping instructions. Please do not send anything back without an RMA number.
  3. Pack and Ship: Securely pack the item(s) in their original packaging, include a copy of your original order confirmation, and clearly write the RMA number on the outside of the box. Ship the package to our warehouse at:

    black-bearing Store Returns
    2841 Arron Smith Drive
    Honolulu, US 96819
  4. Cover Shipping: Customers are responsible for the cost of return shipping. We recommend using a trackable shipping service, as we cannot be responsible for items lost in transit back to us.

Refund Process

Once we receive and inspect your returned item:

  • Timing: We will process your refund within 5-7 business days.
  • Method: Refunds will be issued to the original payment method used for the purchase (Visa, MasterCard, JCB, or PayPal). Please allow additional time for your bank or credit card company to process and post the refund to your account. Shipping costs are non-refundable.
  • Exchanges: For exchanges, we will ship the new item to you as soon as we process the return. Standard or free shipping rates will apply for the new shipment.

Return/Exchange Request Email Template

Copy and paste the template below into an email to [email protected] to get started.

Subject: Return/Exchange Request – Order #[Your Order Number] Hello GravelBikeGearHub Team, I would like to request a return/exchange for an item from my recent order. Order Number: [Your Order Number] Product Name: [Name of the Product] Reason for Return/Exchange: [Please provide a brief reason] Please send me the RMA number and instructions for returning the item. Thank you, [Your Full Name] [Your Email Address] [Your Phone Number (Optional)]
Ride Hard. Gear Protected. – Our goal is to ensure you’re equipped for the ride. If you have any questions, don’t hesitate to reach out to our team at [email protected].