At black-bearing Store, we’re dedicated to getting you the gear you need for your gravel adventures, anywhere in the world. We understand the importance of reliable equipment, which is why we offer transparent shipping options and a straightforward returns process for your peace of mind.

Shipping Information

We ship globally, excluding some parts of Asia and a few remote regions. Please see the details of our shipping methods below:

  • Order Processing Time: All orders are processed and prepared for shipment within 1-2 business days.
  • Standard Shipping (DHL or FedEx): $12.95. Your order will be delivered within 10-15 days after shipment.
  • Free Shipping (EMS): Available for orders over $50. Your order will be delivered within 15-25 days after shipment.

Please note that these timeframes are estimates and can be affected by factors beyond our control, such as customs processing.

Our Returns & Exchanges Policy

Your satisfaction is our priority. If an item isn’t right for you, we’re here to help.

Eligibility

You may return or exchange most new, unused items in their original packaging within 15 days of the delivery date for a full refund or exchange.

⚠️ Final Sale Items

Due to hygiene and safety reasons, the following product categories are FINAL SALE and cannot be returned or exchanged:

  • Bodycare & Body Wash (Hygiene reasons)
  • Bearings tools (Safety and precision reasons)
  • Bike Maintenance consumables (e.g., specific lubes or cleaners, if opened)
  • Food Items (e.g., Cakes)
  • Any product that has been installed, used, or is not in its original condition.

How to Initiate a Return or Exchange

Follow these simple steps to start your return or exchange:

  1. Contact Us: Within 15 days of receiving your order, email us at [email protected] with your order number and product details. Use the template below to ensure we have all the necessary information.
  2. Wait for Instructions: Our customer service team will respond within 2 business days with a Returns Merchandise Authorization (RMA) number and specific shipping instructions. Please do not send anything back without an RMA number.
  3. Pack and Ship: Securely pack the item(s) in their original packaging. Include a copy of your order confirmation and clearly write the RMA number on the outside of the box. Ship the package to:

    black-bearing Store Returns
    2841 Arron Smith Drive
    Honolulu, US 96819
  4. Cover Shipping: Customers are responsible for the cost of return shipping. We recommend using a trackable shipping service, as we cannot be responsible for items lost in transit back to us.

Refund Process

Once we receive and inspect your returned item:

  • Timing: We will process your refund within 5-7 business days.
  • Method: Refunds will be issued to the original payment method used for the purchase (Visa, MasterCard, JCB, or PayPal). Please allow additional time for your bank or credit card company to process and post the refund to your account.
  • Please note that original shipping costs are non-refundable.
  • For exchanges, we will ship the new item to you as soon as we process the return. Standard or free shipping rates will apply for the new shipment.

Return/Exchange Request Email Template

Copy and paste the template below into an email to [email protected] to get started.

Subject: Return/Exchange Request – Order #[Your Order Number]

Hello GravelBikeGearHub Team,

I would like to request a return/exchange for an item from my recent order.

Order Number: [Your Order Number]
Product Name: [Name of the Product]
Reason for Return/Exchange: [Please provide a brief reason]

Please send me the RMA number and instructions for returning the item.

Thank you,
[Your Full Name]
[Your Email Address]
[Your Phone Number (Optional)]

Ride Hard. Gear Protected. – Our goal is to ensure you’re equipped for the ride. If you have any questions, don’t hesitate to reach out to our team at [email protected].